Artisan Concrete & SurfaceWorks | Customer Testimonials

Privacy Policy

Artisan Concrete & SurfaceWorks ("we," "us," "our," or the "Company") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you visit our website at www.artisanhouston.com, request a quote, engage our services, communicate with us, or opt in to SMS/text messaging.

Our Contact Information Artisan Concrete & SurfaceWorks 550 Greens Pkwy Suite 290B Houston, TX 77067 United States Email: office@artisanhouston.com Phone: (832) 613-5667

1. What Information We Collect We collect the following categories of information:

Personal Information You Provide Directly:
- Name
- Mailing/physical address (e.g., project site)
- Email address
- Phone number (including mobile number)
- Project details (e.g., concrete/surface type, dimensions, timeline, preferences)
- Payment information (processed securely via third-party providers; we do not store full card details)
- Any other details you share in forms, emails, calls, consultations, or contracts
Mobile/Phone Information: When you provide your mobile phone number (e.g., for quotes, scheduling, or SMS opt-in), we collect it specifically to communicate project updates, appointments, quotes, or promotional messages (if you consent).
Automatically Collected Information:
- IP address
- Browser/device type and operating system
- Pages visited, time/date of access, referring sites
- Usage data via cookies, web beacons, or similar technologies
Other Information: Details from communications or third-party sources (e.g., referrals or payment processors).

We do not intentionally collect sensitive personal information (e.g., precise geolocation beyond provided addresses, biometric data, health info) unless directly necessary for services and with your consent.

2. How We Use Your Information We use collected information to:

Deliver and improve our concrete and surface works services (e.g., quotes, scheduling, site visits, installations, repairs, decorative overlays, stamped concrete restoration)
Communicate with you about projects, appointments, updates, issues, or follow-ups
Process payments and billing
Send informational or promotional communications (including SMS if you opt in)
Analyze website usage for better experience and security
Comply with legal obligations, resolve disputes, or enforce agreements
Prevent fraud or unauthorized access

3. SMS/Text Messaging Opt-In Details You may opt in to receive text messages (SMS/MMS) from us, sent via automatic dialing systems or artificial/pre-recorded voices. These may include promotional offers, discounts, project updates, appointment reminders, quotes, service alerts, or responses to inquiries related to our concrete and surface services.

Consent to receive automated marketing/promotional SMS is not a condition of purchasing services or engaging with us. By providing your mobile number and expressly consenting (e.g., via checkbox, form submission, verbal agreement, or other clear action), you agree to receive recurring messages at that number.

Message frequency varies (e.g., up to 4–10 per month based on interactions/projects; promotional may be less). Standard message and data rates may apply per your carrier. We are not responsible for carrier charges.

To opt out: Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to any message. You will receive a confirmation, after which you will stop receiving messages (except possibly a final confirmation). Opting out does not revoke prior consent for essential transactional communications if required by law or contract.

For help: Reply HELP or contact us at office@artisanhouston.com or (832) 613-5667.

You must be 18+ to opt in; by consenting, you represent you meet this requirement.

Carriers are not liable for delayed/undelivered messages.

See our Terms of Service for additional SMS terms.

4. Cookie & Tracking Practices Our website uses cookies and similar technologies (e.g., pixels, web beacons) for:

Essential functionality (e.g., session management)
Performance and analytics (e.g., site traffic via tools like Google Analytics)
Limited personalization

We do not use them for cross-site targeted advertising that involves selling data. You can manage preferences via browser settings (e.g., block/delete cookies), though this may affect site functionality. We do not respond to Do Not Track signals.

5. Data Security and Handling We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. This includes encryption where appropriate, secure servers, and access controls. However, no internet transmission or storage method is 100% secure—we cannot guarantee absolute security.

We retain information only as needed for the purposes described, to provide services, meet legal/tax obligations (e.g., project records up to 7 years), resolve disputes, or enforce agreements. We securely dispose of data when no longer required.

6. Sharing/Disclosure of Your Information (Including Mobile Info Statement) We do not sell personal information (including mobile numbers) to third parties, nor do we share sensitive data without consent. We may disclose information:

To service providers (e.g., payment processors, scheduling tools, cloud storage, subcontractors) who assist us and are bound by confidentiality
For legal compliance, court orders, or government requests
In business transfers (e.g., merger/sale)
To protect our rights, safety, property, or others

Mobile/phone numbers collected for SMS are used primarily for messaging and shared only with necessary providers (e.g., SMS platforms) under strict agreements. We do not share mobile info for unrelated marketing by others.

7. Your Rights and Choices Depending on applicable law, you may have rights to:

Access, correct, update, or delete your personal information
Opt out of certain uses (e.g., marketing emails/SMS)
Withdraw consent (where consent-based)

To exercise rights, contact us via email at office@artisanhouston.com or the address above. We will respond as required by law (typically within 30–45 days). For marketing opt-out: Use unsubscribe links in emails or STOP for SMS.

As a small business, we are generally exempt from many Texas Data Privacy and Security Act (TDPSA) requirements but do not sell sensitive personal data without prior consent.

8. Children's Privacy Our services and website are not directed to children under 13. We do not knowingly collect data from children under 13. If discovered, we will delete it.

9. Changes to This Privacy Policy We may update this policy. Changes will be posted here with a new "Last Updated" date. Continued use of services/website after changes means acceptance.

10. Governing Law Governed by Texas law.

If you have questions, contact us at office@artisanhouston.com or (832) 613-5667.

Thank you for trusting Artisan Concrete & SurfaceWorks.